Refund, Return and Cancellation Policy

Digital delivery

We supply digital Robux and in-game items; no physical shipping is involved. Delivery starts after staff verify payment. Your selected method, requirements and delivery estimate are shown before payment and in your order details. Group payouts depend on group eligibility; gamepass proceeds depend on Roblox processing; Roblox Plus requires transfer acceptance and required approvals; in-game gifts require arranging delivery in the selected game. Read how each delivery method works or track your order.

Cancellation before delivery

You may request cancellation before digital delivery, activation, or commencement of custom work. Contact us promptly with your order number. For a preorder awaiting group eligibility, contact us before the payout is sent to request cancellation.

Digital returns and change of mind

Digital products cannot be returned like physical goods. After delivery or activation, change-of-mind refunds are generally unavailable, except where required by law or expressly offered on the product page.

Check the Roblox username, product, delivery method and compatibility information before payment. If you entered incorrect details, contact us immediately so we can reasonably assist. This does not remove our responsibility to supply the product as described or any rights that cannot lawfully be excluded.

Problems we will put right

The change-of-mind restriction does not remove remedies for non-delivery, duplicate charges, defective products, invalid keys or products materially different from their description. Depending on the issue and applicable law, we will provide an appropriate correction, replacement or refund.

If we cannot fulfill an order, we will refund the amount collected for the unfulfilled product.

Request a cancellation or refund

1. Contact us using the phone or email below, our contact page, or a Discord support ticket.
2. Include your order number, a description of the problem and the transaction ID if the issue concerns payment. Never send your PIN, password, OTP or full card security details.
3. Our team will review the payment and delivery records and explain the available remedy.

Approved refunds will normally return to the original payment method. Your bank or payment provider may require additional processing time; we will explain the status of your request when responding.

Payment disputes and your rights

Please contact us first where reasonably possible so we can investigate. This does not restrict your right to contact your bank, payment provider, regulator or a competent court, or require you to miss a dispute deadline.

Nothing in this policy limits a refund, remedy or consumer right that cannot lawfully be excluded. The terms accepted when you placed your order apply to that purchase; later changes apply to future orders unless otherwise lawfully agreed.

Contact

This policy explains section 6 of our Payment and Digital Product Terms. If the two ever differ, the Terms you accepted at checkout apply to your order.